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Crothall Healthcare
Assistant Director, January 2016 – April 2016
Managed an 800+ rooms facility with 60+ team member and 1 manager (2nd/3rd Shift)
Oversaw the terminal cleans of all the OR units (General Surgery, Ortho, Day Surgery, and L&D)
Was responsible for planning, administering, and directing all unit activities related to environmental services
Executed compliance standards established by Crothall Healthcare, regulatory agencies and client
Conducted quarterly employee productivity observations to ensure proper cleaning techniques, efficient and cost-effective utilization of the materials
Developed employee schedules and tasks based on service level agreements
Ensured compliance with infection prevention, safety, and OSHA
Operations Manager, January 2014 – December 2015
Managed a 900+ rooms facility with 25+ team members (Heart Vascular Institute in The Medical Center)
Was responsible for planning, administering, and directing all unit activities related to environmental services
Executed compliance standards established by Crothall Healthcare, regulatory agencies and client
Conducted quarterly employee productivity observations to ensure proper cleaning techniques, efficient and cost-effective utilization of the materials
Ensured compliance with infection prevention, safety, and OSHA
Assessed patient satisfaction scores (HCAHPS) by performing patient evaluations and audits
Established departmental policy guidelines in conjunction with federal Joint Commission regulatory standards
Developed employee schedules and tasks based on service level agreements
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Pasadena Chamber of Commerce
Communication Specialists, August 2013 – November 2013
Project Manager for launch of new website
Maintained and created content for website and social media
Designed brochures and flyers for chamber events
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Best Buy
Microsoft Advisor, November 2010 – July 2013
Sales/Training – Computers, Tablets, Software, and Accessories
Customer Service
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Forward Marketing
Biz Dev Manager, July 2010 – December 2010
Responsible for all client projects in the areas of: Website development
Search engine optimization
Social media marketing
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Schipul – The Web Marketing Company
ICT Intern, August 2009 – November 2009
Formatting and adding content to Tendenci and Drupal client websites
Company Blog updates
Quality Assurance of web sites
Exceptional in-house office, visitor and employee support
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Baylor Asset Management
Brand Consultant, May 2009 – August 2009
Designed Monthly Newsletters for the company
SEO consulting for the companies clients
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Pearson
Tester, March 2009 – May 2009
Graded standardized tests for a different state. Entered the results into a computer.
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Ad Results
Traffic Associate, January 2009 – February 2009
Listened and processed live Ads from across the country for various clients. I made sure the proper promotions and call to action were announced in the Ads. I entered the information in a excel sheet and contacted the Radio Personalities if there was an error.
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Florida A&M University Phase III
Resident Advisor, August 2007 – April 2008
Maintained the administrative tasks of the office (answering phones, sending faxes, work forms)
Help coordinate resident programs such as sex education, financial planning, and ice cream socials
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Awesome Events
Operations Manager, April 2002 – July 2007
Delivered, set up, and maintained amusement pieces for corporate events and birthday parties
Cleaned and folded the pieces and prepped the pieces for the events coming up.
Help booked events and handled customer service issues
Maintained a staff of 7 and helped HR with the hiring process
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Exxon Mobil Internship
Special Events Coordinator, May 2005 – August 2005
Maintained Content for Texas Southern Universities “Center on the Family” Program
Marketing Website for the music division of the Center on the family program
Assisted in marketing campaigns for various music artists like Young Jeezy and Letoya Luckett